FAQ
All the Answers for Your Comfort & Luxury. Plan Your Stay and Book Now!
Frequently Asked Questions
What time is check-in and check-out?
Check-in starts at 3:00 PM and check-out is until 12:00 PM.
How can I make a reservation?
Reservations can be made directly through our website, WhatsApp, phone, email, or online travel platforms.
Can I request an early check-in or late check-out?
Requests are subject to availability and may incur additional charges.
Can I modify or cancel my reservation?
Modification and cancellation policies vary according to the booking rate and channel used.
Is there a swimming pool?
Yes, guests can enjoy our iconic Taman Sari Water Castle Pool.
Do you have facilities for children?
Yes, families can enjoy Kids Jungle and a range of children’s activities designed to keep young guests entertained throughout their stay.
Do you have a fitness center?
Yes, fitness facilities are available.
What dining options are available at the resort?
Guests can enjoy a variety of local and international dishes at Androwino Bistro restaurants and The Tasty Box Patisserie.
Is room service available?
Yes, room service is available during operating hours.
Do you offer romantic dinner packages?
Yes, special romantic dining experiences are available upon reservation.
Do you offer venues for meetings, weddings, and events?
Yes, we offer versatile event venues, including meeting rooms and the Mataram Grand Ballroom, which can accommodate up to 2,500 guests for corporate events, weddings, and social celebrations.
Is airport transfer available?
Airport transfer services can be arranged upon request.
Do you provide parking facilities?
Yes, complimentary parking is available for guests.
Do you offer special room decorations for celebrations?
Yes, we can arrange room decorations for special occasions such as honeymoons, birthdays, anniversaries, and other celebrations with prior notice.